Care & Maintenance
CARE & MAINTENANCE GUIDELINES
With the correct care and maintenance, your pergola is designed to provide years of outdoor enjoyment. These Care Guidelines work alongside your Pergola Club Warranty and outline how to correctly use, protect, and maintain your pergola to keep it performing safely and looking its best. These guidelines apply to domestic, residential pergolas installed in the UK.
1. GENERAL USE & SAFETY
Ensure your pergola is installed on a solid, level base and securely fixed as instructed.
Do not climb, sit, or hang from the pergola structure or louvres.
Do not attach additional structures, fixtures, or heavy items to the frame.
Do not modify any component of the pergola.
Children should always be supervised during use.
If unusual resistance, noise, or restricted movement occurs, stop using the pergola and contact Pergola Club.
2. WEATHER USE GUIDANCE
Your pergola is designed for outdoor living, however extreme weather can cause damage. To protect your pergola and maintain warranty validity:
Wind
If strong winds are forecast, ensure louvres are either fully open or fully closed.
Avoid use during severe storms.
Heavy Rain
Keep drainage channels and gutters clear to allow water to flow freely.
In heavy rainfall ensure louvres are either fully open or fully closed.
Snow & Frost
Do not allow heavy snow to build up on the roof.
Clear snow as soon as possible.
Do not operate louvres if iced or frozen.
Never force frozen louvres.
Failure to follow safe weather guidance may result in damage that is not covered under warranty.
3. STRUCTURAL FRAME CARE (ALL MODELS)
Both Royal and Riva pergolas feature a durable powder-coated aluminium frame.
To maintain appearance and condition:
Clean regularly using mild warm soapy water and a soft cloth.
Rinse with clean water and dry gently.
Avoid bleach, solvents, abrasive cleaners or harsh chemicals.
Do not use pressure washers on the frame.
Remove bird droppings, sap and marks promptly.
Avoid dragging sharp objects or furniture against the frame.
Light cosmetic ageing may occur over time due to outdoor exposure. This is normal and not considered a defect.
4. ROOF & LOUVRE CARE ROYAL PERGOLAS
ROYAL PERGOLAS
The Royal pergola features a premium double-layer aluminium louvre roof for adjustable shading and increased comfort.
Care guidance:
Clean louvres every 2–3 months with mild soapy water and a soft cloth.
Ensure louvres are free from dirt, grit and debris before operating.
Do not force movement if resistance is felt.
Do not lubricate moving parts unless advised by Pergola Club.
Do not place heavy objects on the roof.
Do not operate if frozen, obstructed, or snow covered.
Seasonal care:
Remove leaves and debris regularly.
Keep drainage channels and outlets clear.
Clear snow promptly during winter.
RIVA PERGOLAS
Powder-Coated Aluminium Frame with Galvanised Steel Louvres. The Riva pergola features galvanised steel louvres for excellent durability and strength.
Care guidance:
Clean with mild soapy water and a soft cloth, rinse and dry thoroughly.
Do not use abrasive cleaners, scouring pads, or metal polishes.
Remove contaminants such as sap, droppings or salt build-up promptly.
Check louvres are free of debris before operating.
Do not operate if iced, frozen or obstructed.
Do not apply aftermarket coatings or paints unless approved by Pergola Club.
Environmental guidance:
In coastal or high-pollution locations, more frequent cleaning is recommended to help protect against surface oxidisation.
5. ELECTRICAL & LIGHTING COMPONENTS (WHERE FITTED)
If your pergola includes integrated lighting, power or smart features:
Electrical connections must comply with UK outdoor electrical standards.
Only use suitably IP-rated outdoor power supplies.
Protect all external connections from standing water.
Do not tamper with wiring, transformers or control systems.
Disconnect power and seek professional assistance if a fault occurs.
Electrical faults caused by incorrect installation, power surges, or unsuitable outdoor connections are not covered under warranty.
6. SEASONAL CARE CHECKLIST
Spring & Summer:
Clean frame and louvres
Check fixings and stability
Autumn
Remove leaves and debris
Ensure drainage channels remain clear
Winter
Clear snow build-up
Avoid using when iced or frozen
Inspect after severe weather
7. CLEANING SUMMARY
Suitable for cleaning: ✓ Mild warm soapy water ✓ Soft cloth or sponge ✓ Clean water rinseAvoid using: ✗ Pressure washers ✗ Abrasive pads ✗ Bleach / solvents / acidic cleaners ✗ Polishes or wax coatings
8. MAINTENANCE & SUPPORT
Following these guidelines helps maintain your pergola’s condition and supports your warranty coverage. If you need support, please contact: hello@pergolaclub.com
Please include:
Proof of purchase
Installation date
Description of the issue
Photos or videos where helpful
We’re here to help ensure you enjoy your pergola for many years to come.