Terms & Conditions

Pergola Club – Terms & Conditions, Returns & Warranty Policy

These Terms & Conditions apply to all purchases made through Pergola Club.

Pergola Club is a trading name of Roseland Furniture Limited (hereafter referred to as “Pergola Club”, “RFL”, “we”, “our”, or “us”).

Registered Office:
Lighteridge Hill, Newham, Truro, Cornwall, TR1 2XR

Company Registration Number: 07484964
VAT Number: 107057440

By placing an order through our website, you confirm that you have read, understood, and agreed to these Terms & Conditions. Your statutory rights remain unaffected.

Product Information & Pricing

We make every reasonable effort to ensure all product descriptions, specifications, imagery, and pricing are accurate at the time of publication.

However:

• Product dimensions may vary slightly, with a tolerance of approximately +/- 1cm
• Colours and finishes may appear differently depending on screen settings and device displays
• Product designs and specifications may occasionally change as ranges evolve
• Minor errors or omissions may occur despite our best efforts

If you require confirmation of any specification before ordering, please contact our team at:

• 01872 672111
• hello@pergolaclub.com

All prices shown on the website include VAT at the applicable UK rate.

Prices and promotions may change at any time, however the price charged will always be the price displayed at the time the order is placed.

Discount codes:

• Apply only to new orders
• Cannot be applied retrospectively
• May be subject to minimum spend requirements
• Are valid only during the advertised promotional period

No contract exists between Pergola Club and the customer until goods have been dispatched. We reserve the right to refuse or cancel any order prior to dispatch without liability for compensation. Any payments made will be refunded using the original payment method.

Delivery Terms

Pergola Club sells predominantly from available stock, although some items may be sold on a pre-order basis with extended lead times.

Where products are marked as:

• “In Stock” — estimated lead times will apply
• “Pre-Order” or “Out of Stock” — estimated arrival dates will be displayed on the product page

Orders containing pre-order items may be held until all products are ready for dispatch.

If unforeseen delays occur, we will contact you to discuss available options. While we always aim to meet estimated delivery dates, delivery times are not guaranteed and Pergola Club cannot accept liability for losses resulting from delayed deliveries.

Customers must ensure suitable access is available for delivery, particularly for large pergolas and outdoor structures.

Where access is restricted, unsafe, or impractical, our delivery partners reserve the right to deliver to the nearest safe and accessible location. In such cases, delivery will be considered successfully completed.

If a customer:

• Refuses an arranged delivery
• Misses a scheduled delivery
• Requests re-delivery after dispatch

then Pergola Club reserves the right to charge additional delivery, storage, administration, or re-delivery costs.

If an order is cancelled after dispatch, return administration charges may apply in accordance with our Returns Policy.

We may deliver orders in instalments where appropriate.

Pre-Order & Back-Order Items

Products listed as “Pre-Order” or “Out of Stock” remain available to purchase.

Payment for these items is taken at the time the order is placed.

Estimated lead times are provided as guidance only and may occasionally change due to supplier or shipping circumstances beyond our control.

For updated lead times or alternatives, please contact:

• hello@pergolaclub.com
• 01872 672111

Payment Terms

All orders must be paid in full prior to dispatch unless otherwise agreed in writing.

We accept:

• Major debit and credit cards
• BACS transfer
• Klarna
• Clearpay

Customers confirm they are authorised to use the chosen payment method.

Where billing and delivery addresses differ, additional verification checks may be carried out before dispatch.

Orders will not enter production or dispatch until cleared funds have been received.

Returns & Refunds Policy

Starting a Return

If you would like to request a return or refund, please contact our customer support team by email at hello@PergolaClub.com.

To help us assess your request efficiently, please include:

• Your order number
• A description of the issue
• Clear photographs showing the condition of the item and packaging

Our team will review your request and advise on the next steps.

Return Options

Where a return is approved, customers may choose one of the following options:

• Arrange return delivery to our designated warehouse at their own expense
• Request a Pergola Club collection service, subject to a transparent collection charge based on location and item size. Collection costs can be obtained by contacting our returns department before arranging the return but they are bespoke to location and condition of return.

Collection fees will always be confirmed in advance.

Inspection & Approval Process

All returned products are inspected upon arrival to confirm they meet our return eligibility requirements.

This inspection will assess:

• Overall condition
• Signs of use or damage
• Completeness of components
• Packaging condition

Refunds will only be approved once the returned item has passed inspection.

Refund Processing

Approved refunds are typically processed within 5–7 working days following inspection.

Refunds will be issued using the original payment method wherever possible.

Applicable collection or administration charges may be deducted where appropriate.

Logistics & Delivery Delay Refund Requests

If unexpected logistical circumstances result in substantial delivery delays, customers may request a cancellation or refund review.

Each case will be assessed individually, taking into account:

• Original lead times
• Communication provided
• Circumstances outside reasonable control

Pergola Club will always aim to keep customers updated regarding delivery schedules and any unforeseen delays.

Returns of Unused Pergolas

Unused pergolas and accessories may be returned within 30 days of delivery provided:

• They remain unused and uninstalled
• Packaging is retained where possible
• All parts and accessories are included
• The item remains in resalable condition

Customers are responsible for return shipping costs unless the item is faulty.

 

Return Condition Requirements

Returned items must be in a clean and resalable condition unless the return relates to a verified fault or manufacturing defect.

Pergola Club reserves the right to decline returns that fall outside these conditions.

Faulty or Damaged Goods

If a product arrives damaged or develops a manufacturing fault, customers must notify Pergola Club promptly with supporting evidence.

Where a fault is confirmed, Pergola Club may offer:

• Replacement parts
• Product exchange
• Repair
• Partial or full refund

Approved faulty-item claims will include reasonable return or collection costs in accordance with the Consumer Rights Act 2015.

30-Day Satisfaction Guarantee

Pergola Club offers a 30-day customer satisfaction guarantee for qualifying purchases.

Customers may assemble and use their pergola for up to 30 days following delivery.

If, during this period, the product demonstrates substantial manufacturing defects or materially differs from the advertised specification, customers may be eligible for a refund or replacement.

To qualify:

• Claims must be submitted within 30 days
• Supporting photographs and details must be provided
• Products must be dismantled before return or collection
• All components should be returned

Pergola Club reserves the right to refuse or reduce refunds where:

• Products are damaged through misuse
• Items are incomplete
• Unauthorised modifications have occurred
• Damage exceeds reasonable inspection or use

This guarantee operates alongside your statutory rights.

Cancellation Policy

Customers may cancel their order up to 48hrs prior to their booked delivery and or installation date. Due to the nature of these goods already beginning their transport journey to their destination 48hrs prior to their arrival any notice to cancel within this time is subject to an administration and service fee of £300. This value will be deducted from any refunded amounts.

Order Amendments

Customers wishing to amend an order should contact:

hello@PergolaClub.com

Changes may be possible prior to production or dispatch, however:

• Amendments are not guaranteed
• Additional charges may apply
• Delivery lead times may be affected

Orders already in production or transit may not be amendable.

Mobile Messaging Terms

By subscribing to Pergola Club or Roseland Furniture SMS/text services, customers consent to receive recurring service and marketing text messages.

These may include:

• Order updates
• Delivery notifications
• Promotional offers
• Cart reminders

Participation is voluntary and not required for purchase.

Message and data rates may apply depending on your mobile provider.

Customers may opt out at any time by replying STOP to any text message received.

Pergola Club and Roseland Furniture are not responsible for delayed or undelivered messages caused by mobile carriers or network providers.

For assistance, contact:

hello@pergolaclub.com

Our use of customer data is governed by our Privacy Policy.

Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information
• Inspecting products upon delivery
• Following installation and maintenance guidance
• Adhering to returns procedures

Warranty Information

Pergola Club pergolas are supplied with a 5-Year Structural Warranty covering manufacturing defects affecting structural integrity under normal domestic use.

The warranty excludes:

• Accidental damage
• Improper installation
• Negligence or misuse
• Storm or weather damage beyond intended specification
• Unauthorised alterations or modifications
• Commercial or third-party use unless agreed in writing

Warranty claims should be submitted to:

hello@PergolaClub.com

with supporting photographs and order details.

Approved claims may result in:

• Repairs
• Replacement parts
• Product replacement
• Alternative remedies at our discretion

This warranty does not affect statutory consumer rights and full warranty details can be found here.

Product Care & Maintenance

To ensure longevity and performance, Pergola Club recommends:

Moving Parts

Lubricating moving parts and mechanisms twice yearly.

Wind & Weather Precautions

During adverse weather:

• Retract blinds/screens where possible
• Leave louvres slightly open
• Inspect fixings regularly

Ongoing Monitoring

Customers should regularly inspect their pergola for wear, loose fittings, drainage blockages, or damage.

For guidance, contact our support team.

Complaints Procedure

Pergola Club aims to resolve all complaints quickly and fairly.

Complaints should be submitted to:

hello@PergolaClub.com

Please include:

• Order number
• Full description of the issue
• Supporting photographs or documents

Our customer support team will review and prioritise all complaints as quickly as possible.

Promotions & Prize Draws

Special offers, promotions, discount codes, competitions, and prize draws may be subject to separate terms and conditions.

Legal Compliance

All policies outlined above are intended to comply with:

• Consumer Rights Act 2015
• UK Consumer Contracts Regulations
• Applicable UK consumer protection legislation

Customers are encouraged to familiarise themselves with their statutory rights and responsibilities.

Updated: 27 May 2026
Roseland Furniture Ltd t/a Pergola Club
E&OE