Guarantees

Royal & Riva Pergola Warranty

At Pergola Club, we design our pergolas to be enjoyed for years to come. Our warranty reflects the quality of our materials, engineering, and commitment to outdoor living, while recognising the realities of outdoor use and integrated technology.

This warranty applies to domestic, residential use within the UK only.

1. Warranty Periods

Structural Framework

5-Year Warranty

Covers:

  • Aluminium posts, beams, roof structure and fixed louvre components
  • Structural integrity against manufacturing defects in materials or workmanship

This does not cover cosmetic changes that occur naturally over time due to outdoor exposure or 3rd party damage.

Powder-Coated Finish

2-Year Warranty

Covers:

  • Peeling, blistering or flaking of the powder coating caused by manufacturing defects

Excludes:

  • Fading, chalking, or colour variation caused by UV exposure, weathering, or pollution
  • Minor surface marks, scratches or wear consistent with outdoor use

Motorised & Mechanical Components

2-Year Warranty

Covers:

  • Motors controlling roof or louvre movement
  • Mechanical moving parts supplied 

The warranty applies to manufacturing defects only and assumes correct operation in line with care guidelines.

Electrical & Smart Components

2-Year Warranty

Covers:

  • Integrated LED lighting systems
  • Control units, transformers and wiring
  • Remote control systems
  • Voice-control or smart-home integration modules (where supplied)

Electrical components are covered against manufacturing defects only.

2. What This Warranty Covers

This warranty covers:

  • Manufacturing defects in materials or workmanship
  • Faults that arise under normal, intended residential use
  • Replacement or repair of defective components (at Pergola Club discretion)

Where a component is no longer available, a suitable alternative of equal value may be supplied.

3. What This Warranty Does Not Cover

This warranty does not cover:

  • Normal wear and tear
  • Cosmetic changes due to weather exposure (including fading or surface oxidation)
  • Damage caused by extreme weather conditions (including storms, flooding, snow load, high winds or hail)
  • Failure caused by misuse, neglect, accidental damage or improper operation
  • Damage caused by operating the pergola in unsafe weather conditions
  • Issues arising from poor or non-approved installation
  • Electrical faults caused by power surges, incorrect wiring, or non-IP-rated external connections
  • Modifications, repairs or alterations carried out by third parties
  • Commercial, rental or shared-use installations unless otherwise agreed in writing

4. Installation & Electrical Requirements

To remain valid:

  • Pergolas must be installed in accordance with Pergola Club installation guidelines
  • Outdoor electrical supply must meet appropriate UK safety and IP-rating standards

Failure to meet these requirements may invalidate the electrical and mechanical warranty.

5. Making a Warranty Claim

To make a claim, please contact Pergola Club Customer Services (hello@pergolaclub.com) with:

  • Proof of purchase
  • Date of installation
  • Description of the issue
  • Supporting photos or videos where applicable

All claims will be assessed fairly and in line with this warranty.